Complaints about a health provider
If you have a complaint about care provided at the Royal Derby Hospital or London Road Community Hospital:
If you have a complaint about care provided at the Chesterfield Royal Hospital:
Contact the Patient Experience team at Chesterfield Royal Hospital
If you have a complaint about care provided by your local Community Care Trust:
If you have a complaint about 111 or Out of Hours GP Service:
Contact the DHU Healthcare CIC
Integrated Care Board PALS Team
We recognise that the NHS is incredibly complex, and it is not always easy to see where best to send complaints or get advice, so if you are unsure then contact the Integrated Care Board's (ICB) PALS Team who will help you to direct your complaints to the right place. If you require support because English is not your first language, please contact the team and they will signpost you to the relevant interpretation service.
The ICB's PALS Team can be contacted by:
Telephone: 0800 032 32 35
Email: ddicb.pals@nhs.net
If you would like to know more about the role of the health service in Derbyshire, including the Designated Clinical Officer, please visit:
Joined Up Care Derbyshire - Special Educational Needs and Disabilities