Complaints about a health provider
If you have a complaint about care provided at the Royal Derby Hospital or London Road Community Hospital, (including A&E, inpatient and outpatient care), please contact:
Complaints Team
University Hospitals Derby and Burton Foundation Trust
Royal Derby Hospital
Derby
DE22 3NE
Telephone: 01332 787259
Email: uhdb.complaintsteam@nhs.net
If you have a complaint about care provided at the Chesterfield Royal Hospital (including A&E, inpatient and outpatient care), please contact:
Patient Experience Team
Chesterfield Royal Hospital Foundation Trust
Callow
Chesterfield
S44 5BL
Telephone: 01246 512640
Email: crhft.acs@nhs.net
If you have a complaint about care provided by your local Community Care Trust, please email:
Patient Experience Team
Derbyshire Community Healthcare Services Trust
Alfreton Primary Care Centre
Church Street
Alfreton
DE55 7AH
Telephone: 01773 525119
Email: dchst.patientexperienceteam@nhs.net
If you have a complaint about care provided by your local Mental Health Trust, please contact:
Patient Experience Team
Derbyshire Healthcare NHS Foundation Trust
Kingsway House (Room 160)
Kingsway Hospital
Derby
DE22 3LZ
Telephone: 01332 623751 or 0800 0272 128
Email: dhcft.patientexperience@nhs.net
If you have a complaint about care or services provided by East Midlands Ambulance Trust, please contact:
Patient Experience Team
East Midlands Ambulance Service NHS Trust
Trust Headquarters
1 Horizon Place
Mellors Way
Nottingham Business Park
Nottingham
NG8 6PY
Telephone: 0333 012 4216
Email: pals.office@emas.nhs.uk
If you have a complaint about 111 or Out of Hours GP Service, please contact:
DHU Healthcare CIC
2 Roundhouse Road
Pride Park
Derby
DE24 8JE
Telephone: 0300 100 0407
Email: dhuurgentcare.clinicalgovernance@nhs.net
Primary Care Complaints
If you have a complaint about care or NHS services provided by your general practice (GP), dentist, pharmacist or optician, you can raise these directly with the provider, usually via the Practice Manager.
Alternatively, contact the ICB Complaints Team, who will advise if your complaint can be handled by the ICB’s Primary Care Complaints Team.
Integrated Care Board PALS Team
We recognise that the NHS is incredibly complex, and it is not always easy to see where best to send complaints or get advice, so if you are unsure then contact the Integrated Care Board's (ICB) PALS Team who will help you to direct your complaints to the right place. If you require support because English is not your first language, please contact the team and they will signpost you to the relevant interpretation service.
The ICB's PALS Team can be contacted by:
Telephone: 0800 032 32 35
Email: ddicb.pals@nhs.net
If you would like to know more about the role of the health service in Derbyshire, including the Designated Clinical Officer, please visit:
Joined Up Care Derbyshire - Special Educational Needs and Disabilities